Privacy policy

Privacy Policy

Effective Date: 12/11/2024

At MeatArabia.com, managed by Bellbird Technologies LLC, Dubai, UAE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you access and use our website and mobile application. By using MeatArabia.com, you agree to the terms outlined in this policy.

1. Information We Collect

Personally Identifiable Information (PII)
When you use our website and mobile application, we may collect the following Personally Identifiable Information (PII):

  • First and last name
  • Street address, area, and city
  • Phone and contact numbers
  • Email address
  • GPS location (for mobile users)
  • Identification information (e.g., ID numbers)

We may also collect information regarding your past orders, customer service inquiries, and reviews or preferences related to specific butcher shops or products.

Non-Personally Identifiable Information (Non-PII)
We and our third-party service providers may collect Non-PII, such as:

  • MAC address, computer type, screen resolution, OS version, Internet browser
  • Demographic data such as location, gender, and date of birth
  • Aggregated information, such as user percentages by area code

This data is used to improve the functionality of the website, analyze traffic, and enhance user experience.

2. Cookies and Similar Technologies

MeatArabia.com uses cookies, pixel tags, web beacons, and similar technologies to track user activity, enhance site functionality, and provide tailored content. These technologies may collect information about your device and browsing behavior.

You can control cookie usage by adjusting your browser settings. For more information, visit All About Cookies.

3. IP Addresses

We automatically collect your IP address, which is assigned by your Internet Service Provider (ISP), whenever you visit the website. This helps us analyze site traffic and enhance security. IP addresses are logged along with the time of your visit and the pages viewed.

4. Use of Information

We may use the information we collect for the following purposes:

  • To process your orders and provide customer support
  • To improve our website and services
  • To send you marketing communications, if you opt-in to receive them
  • To detect and prevent fraud or other harmful activities
  • To comply with legal requirements and protect our legal rights

5. Payment Information and Security

When you place an order on MeatArabia.com, you are required to select a payment method. We do not store or have access to your full debit/credit card information. Payments may be made through cash, credit card, or payment checks upon delivery. For some orders, online payment may be required.

Online Payment Processing
For online debit/credit card payments, your card information is transmitted securely to the appropriate payment processor using encryption technology. We may store part of your card information in an encrypted format for future transactions. We take all necessary precautions to protect this information through physical, electronic, and procedural safeguards.

6. Data Security

We implement reasonable organizational, technical, and administrative measures to protect the information we collect. While we use encryption technology and secure servers, please note that no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are encouraged not to send sensitive information via email.

7. Disclosure of Information

We may disclose your information in the following cases:

  • To our staff and third parties involved in delivering your orders and supporting the website
  • If necessary to protect our legal rights or comply with legal requirements
  • To prevent fraud and mitigate credit risk by exchanging information with third parties

We may also disclose your information to comply with governmental orders or court orders.

8. Third-Party Links and Services

MeatArabia.com may contain links to third-party websites. This Privacy Policy does not apply to these third-party sites, and we are not responsible for the privacy practices or content of such sites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

MeatArabia.com does not knowingly collect or solicit information from children under the age of 13. If we become aware that we have inadvertently collected personal data from children under 13, we will take steps to delete such information.

10. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can manage your preferences, including opting out of marketing communications, through the settings on our website or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contacting Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact us:

  • Email: care@meatarabia.com
  • Phone: +971507803201
  • Address: 1004, Mai Tower, Al Nahda, Dubai, UAE